Privacy Policy

1. Who we are

Practice Pages is a trading name of Litho Services Limited, a company registered in England and Wales. We provide website design, development, and content services for accountancy practices. When we refer to "we", "us", or "our" in this policy, we mean Litho Services Limited trading as Practice Pages.

2. Information we collect

We may collect the following information when you interact with our website or services:

• Contact information: Name, email address, phone number, and practice name when you submit our contact form or request a consultation.
• Website information: Your current website URL if you choose to provide it.
• Usage data: Information about how you use our website, including pages visited, time spent on pages, and referral sources.
• Technical data: IP address, browser type, device information, and operating system.

3. How we use your information

We use your information to:

• Respond to your enquiries and provide quotes for our services
• Deliver the website design and content services you have requested
• Send you relevant updates about your project
• Improve our website and services
• Comply with legal obligations

4. Legal basis for processing

We process your personal data on the following legal bases:

• Consent: When you submit a contact form or request information from us.
• Contract: When we need to process your data to fulfil a contract with you.
• Legitimate interests: To improve our services and ensure our website functions correctly.

5. Data sharing

We do not sell your personal data to third parties. We may share your data with trusted service providers who help us deliver our services (such as hosting providers and email services), but only where necessary and under strict data protection agreements.

6. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are typically retained for up to 2 years unless you become a client, in which case we retain relevant data for the duration of our business relationship plus 6 years.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (in certain circumstances)
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses essential cookies to ensure it functions correctly. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser preferences.

9. Contact us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Litho Services Limited (trading as Practice Pages)
Email: hello@practicepages.co.uk

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.